Product Warranty Terms

MASSAGE CHAIRS AUSTRALIA WARRANTY T & C’S

GENERAL WARRANTY TERMS AND CONDITIONS, the Supplier MASSAGE CHAIRS AUSTRALIA  AND hereby referred to as MCA based in NSW, Australia herein after referred to as  MCA or the Guarantor, shall guarantee good quality and proper functioning of the purchased PRODUCT if used in the manner appropriate for the purpose thereof and in accordance with the operation manual if one available, and shall provide warranty services subject to the following conditions:

What we cover:

Massage Chairs AUSTRALIA (referred to as MCA) products are backed by Comprehensive and limited warranties against defects in materials and workmanship. The information provided here is an overview of our warranty program. For specific information related to your product, contact Customer Service at (02) 8188 9088 or e-mail us at info@massagechairs.online.

Warranty coverage begins at the time the Consumer purchases the product, and is non-transferable. Warranties are only valid within Australia, provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does not include any accessories or enhancements. All MCA authorised shipments that are delivered in original, new packaging are warranted to be free from defects in parts, materials and workmanship. The following warranty terms supersede any previous terms listed in the Use & Care manuals for products purchases on or after May 15, 2014:

5 YEAR PLATINUM WARRANTY – ALL MASSAGE CHAIRS

Comprehensive Warranty

Unlimited customer & technical support

5 Years No-cost replacement on covered parts

5 Years labour (in-home, if necessary)

2 WARRANTY RTB – PORTABLE MASSAGE PRODUCTS
Unlimited customer & technical support
2 years structural frame warranty
2 years no-cost replacement on covered parts for 1 year
2 Years labour (RTB-Return to Base)

7 YEAR SERVICE GUARANTEE – ALL MASSAGE CHAIRS

HIBOD Guarantee that service and repairs to all hiBOD branded Massage Chairs or any Massage Chairs Purchased from SSS FZ PTY LTD will be available for 7 Years from Date of Purchase.

What is not covered:

Warranties do not cover any loss or damage resulting from: improper installation; unauthorised repairs; alterations or modifications or original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a multifunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period of the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorised dealers. Damage incurred due to shipping and handling does not constitute a defect under his warranty.

How to request Warranty Service:

All warranty service requires approval and authorisation by MCO. Consumers can contact the Customer Service department between Monday through Friday, 9:00 am – 4:30 pm AEST PDT, at (02) 8188 9088 or via e-mail info@massagechairs.online. Product requires a Returns Authorisation Number (RAN) for any returns. Products received without a valid RAN number that is clearly marked on the box will be refused. MCO will not issue Returns Authorisation Number (RANs) for:

  • Buyer’s remorse or Change of Mind
  • Freight damage for shipments to end-user, except for shipments direct from MCO.

Proof of purchase (original receipt) is required for all warranty repairs or services. It is the responsibility of the consumer to: operate the equipment in a manner that is defined in the original owner’s manual; promptly report any failures with the product; perform telephone, email and/or chat diagnostic procedures as instructed by MCO staff; and allow only authorised service professionals (supplied by MCO) to work on the product. Failure to adhere to these conditions could result in the warranty being voided. During the In-Home service and Parts warranty period, MCO, at its sole discretion, will repair or replace any defective part within a reasonable time frame. If a particular replacement part is not available, reasonable efforts will be made to locate a compatible replacement part. If a compatible part is not available, MCO may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, MCO is no longer responsible for making repairs under the warranty coverage. For In-Home Service, MCO will arrange for all covered parts deemed necessary to be sent to the consumer and an authorized service provider to repair the product at the customer’s residence at no charge to the customer. For any repairs needed during the Parts warranty coverage, MCO will provide parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the wooden frame and/or welded parts of the frame for the product. If a replacement is issued under the Parts or Structure warranty period, consumer is responsible for shipping, duties and brokerage fees related to the replacement. MCO reserves the right to return a part or product. If it has been determined that a part and/or product must be returned to MCO, MCO is responsible for all shipping charges related to the return of the part and/or product. The consumer is financially responsible for providing the product in an acceptable physical condition. If a product/part is not returned to MCO, the consumer is responsible for properly disposing of the product. Upon MCO’s discretion, customer may be asked for photo of cut cord/canvas and return of a signed release of liability form for the product/part that is not returned. Alternatively, consumer can request MCO to remove the product and would be subject to an Environmental Disposal fee.

Consumer Warranty Limitations and Exclusions

Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. MCO’s sole liability and the purchaser’s exclusive remedy shall be for the repair, or at MCO’s option, for the replacement of the defective part. Notwithstanding the above, if replacements parts for defective materials are not available, MCO reserves the right to make substitutions in lieu of repair or replacement. Under no circumstance shall MCO or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages. Warranties are only valid within Australia, provided the equipment has been operated according to the instructions accompanying it. Products or parts that are purchased via a non-authorized third party are not covered under manufacturer’s warranty. The warranty only applies to the product and does not include any accessories or enhancements. Field Service is only available in Areas Covered by 100KM Radius of major Cities in Australia. Field Service requires pre-approval and must be performed by MCO-authorized field service personnel to maintain warranty coverage. Softening/hardening of foams and filling composites in pillows, pads, and memory foam kits does not constitute a defect under this warranty as those items naturally change with use. Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings, grain, and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Standard warranty coverage and liability obligations do not apply to rental or non-prescribed use locations or modes of operation not previously authorized by MCO. For questions on commercial, other non-residential use, refurbished, renewed, floor sample and “out-of-box” products, please contact our Customer Service department by email info@masssagechairs.online or Call (02) 8188 9088 .

Shopping Cart